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Help Centre

Your Questions Answered

Are Auto-Locksmith Services Provided with a Warranty?

Yes, at Phoenix Car Keys, we offer a 12-month warranty on our services. This warranty covers any issues related to keys and parts provided, subject to an initial investigation. Our commitment is to ensure your peace of mind. Please Contact Us for warranty details.

Why Do I Have to Pay Upfront for Locksmith Services?

At Phoenix Car Keys, we prioritise both the safety of our locksmiths and the efficient delivery of our services. Here are some reasons why we require upfront payment:

Safety Concerns: Our locksmiths do not carry cash to ensure their safety while on the job. Carrying cash can make them vulnerable to potential risks. By requesting upfront payment, we can maintain a safer working environment for our technicians.

Preventing Fraudulent Calls: Regrettably, the locksmith industry has faced instances of fraudulent call-outs where clients either do not exist or the situation is not as described. These situations result in a waste of resources and time. Upfront payment helps us verify the authenticity of service requests and minimises the risk of such fraudulent incidents.

Costs Incurred Immediately: Once you contact us and we instruct our engineer, our operational costs begin. These costs include dispatching a skilled locksmith to your location, transportation, and any necessary equipment or materials. By collecting payment upfront, we can efficiently cover these expenses and streamline our service delivery process.

By requesting upfront payment, we aim to ensure the safety of our technicians, prevent fraudulent service requests, and maintain the reliability and quality of our locksmith services. We appreciate your understanding and cooperation in helping us provide you with prompt and secure assistance when you need it most.

What Methods of Payment Do You Accept?

At Phoenix Car Keys, we offer various convenient payment options to suit your preferences. We accept:

  • Apple Pay
  • All Major Credit and Debit Cards
  • American Express
  • BACS Transfer
  • For secure and efficient transactions, we are proud to partner with Stripe payment solutions. Stripe is renowned for its excellent reputation in providing secure and reliable payment processing services. You can make payments confidently either over the phone or through a secure link, knowing that your financial information is in safe hands. We strive to make the payment process as hassle-free as possible, ensuring you have a seamless experience when using our locksmith services.

Do I need to visit your location, or can you come to me?

We offer mobile locksmith services, so our technicians will come to your location, whether you're at home, work, or the roadside.

What is the average cost for your locksmith services?

The cost can vary depending on the specific service required and the make and model of your vehicle. Contact Us for a free quote or estimate.

Can you provide me with a spare key for my vehicle?

Yes, we can create spare keys for your vehicle, helping you avoid the inconvenience of future lockouts.